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Contact Us

Get in touch

Our staff are great ambassadors for our charity clients. We know they have hundreds of positive interactions every day. We would love to hear about your interaction with our staff. Please use the contact form opposite to let us know about why they are doing a great job. So that we can reward our staff for their great work please do include as much information as possible as to why they left such a positive impression with you.

Please be sure to include within the feedback: -

  • a name, ID number or a description of the fundraiser(s),
  • the location, time, date
  • a description of what they said, how they acted or behaved that made you feel warm and fuzzy.


Complaints

We know that sometimes we just don't get it right, not only do we want to make this right but we want to learn from this to ensure it never happens again that way we can continue to improve and be the best that we can be. If you wish to make a complaint you can do so by completing the contact form opposite. You can read more about our complaints policy here. Although our preference is to receive all complaints in writing, If you are unable to complete the form for any reason you may also call the number listed below or our free phone number 0800 612 6078 between office hours Monday - Friday.

Please be sure to include within the complaint: -

  • a name, ID number or a thorough description of the fundraiser(s),
  • the location, time, date
  • a description of what they said, how they acted or behaved that caused you to complain
  • anything that could help us to identify why you felt the need to complain
  • how the actions of the fundraisers made you feel.

t: 0208 828 1440
f: 0207 1978120
e: office@realfundraising.org

Docklands Business Centre
10-16 Tiller Road
London
E14 8PX

Contact Form

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